Customer Support

Deliver exceptional customer experiences with our comprehensive support services.

Overview

We provide 24/7 customer support solutions to help you build strong relationships with your customers and improve satisfaction.

Our Process

Requirement Analysis

Support Setup

Training & Execution

Performance Monitoring

Technologies We Use

Support Tools

Zendesk, Freshdesk, Intercom

CRM

Salesforce, HubSpot, Zoho CRM

Communication

Slack, Microsoft Teams, Zoom

Analytics

Google Analytics, Zendesk Explore, Tableau

Key Benefits

24/7 availability

Improved customer satisfaction

Efficient issue resolution

Scalable support solutions

Our Services

Chat Support

Provide real-time assistance to customers through chat.

Technologies

Zendesk Chat

Intercom

LiveChat

Google Analytics

Zendesk Explore

Tableau

Key Benefits

Instant customer support
Improved customer satisfaction
Efficient issue resolution

E-mail Support

Handle customer inquiries and issues via email.

Technologies

Zendesk

Freshdesk

Help Scout

Google Analytics

Zendesk Explore

Tableau

Key Benefits

Timely responses
Improved customer satisfaction
Efficient issue resolution

CRM Support

Manage customer relationships and support through CRM tools.

Technologies

Salesforce

HubSpot

Zoho CRM

Google Analytics

Salesforce Reports

Tableau

Key Benefits

Centralized customer data
Improved customer relationships
Efficient issue resolution

Appointment Setting

Schedule and manage appointments for your customers.

Technologies

Calendly

Acuity Scheduling

Zoho Bookings

Google Analytics

Zendesk Explore

Tableau

Key Benefits

Efficient scheduling
Improved customer satisfaction
Reduced no-shows

Virtual Assistant

Provide virtual assistance to handle customer queries and tasks.

Technologies

Zendesk

Freshdesk

Intercom

Google Analytics

Zendesk Explore

Tableau

Key Benefits

Efficient task management
Improved customer satisfaction
Cost-effective solutions

Front Desk Support

Offer front desk support services to manage customer interactions.

Technologies

Zendesk

Freshdesk

Intercom

Google Analytics

Zendesk Explore

Tableau

Key Benefits

Efficient customer interactions
Improved customer satisfaction
Scalable solutions

Virtual Order Taker

Handle customer orders and inquiries virtually.

Technologies

Zendesk

Freshdesk

Intercom

Google Analytics

Zendesk Explore

Tableau

Key Benefits

Efficient order management
Improved customer satisfaction
Scalable solutions

Services

Explore Our Proud Services

Here are the services that we offer here at Rank BPO to optimize sales processes and maximize results

Get in Touch

We're here to help you optimize your processes and maximize results